Best Customer Service in the World!
Monday 28 July, 2014
I am amazed by the level of care a thought that goes into the packaging and safe handling of the products. I asked for my package to be labeled fragile, and it was! Also, Kimberly writes you and note by hand! That made my whole experience so unbelievable! It also arrived quickly, which is fantastic as school is going to start soon. Will be referring classmates and teachers to your fantastic site! Can't wait to splurge on more pencils! Tee hee! :)
LOVE THE VIDEOS!!!
Thursday 03 July, 2014
I used to roll my eyes up when my husband watches his car videos on You-Tube to research his current car purchases BUT I now understand once I saw your videos of your products. LOVE the thoroughness of the products you demonstrate on your videos - please keep making more of them. It's his turn to roll his eyes up on me! :) Keep up the great product selections and customer service.
I haven't bought any other type of pen since 2012!
Sunday 27 April, 2014
I am so happy Tokyo Pen Shop exists - I bought some pens in 2012 in Korea, and I HAD to find some refills when I came back to the States. Found this shop and - besides living in Korea again for a little bit - I haven't bought refills or new pens from anywhere else! I've even been able to find other great products I never new I needed. ;) I hope this site stays around for a long time, because I plan to keep coming back as long as they'll stay!
Happy New Customer
Wednesday 09 April, 2014
In my work, corrections and changes to copyright statements, footnotes, and other small, point-size texts are needed. Thumbing through office supply catalogs didn't yield a single, .38 mm or less pen tip in green, the color needed for work. Calls to local art and office supply stores also drew a blank.
Then I went online and was excited to find Tokyo Pen Shop with a USA address. They even have .28 and .25 mm pen tips! (although I can't tell the difference in line widths between the .25 Slicci, and the other three I ordered:
Uniball Signo DX .28 mm
Uni Style Fit Single, .28 mm
Uniball Signo RT1, .28 mm;
to test which might work best. Discovery: They're all excellent and all comparable, for my needs!
By nature they can't flow like an everyday TUL writing ball point. These pens give slight, normal resistance when writing, which means one naturally has to write a bit more slowly. This is an unavoidable trade-off for pens with such fine tips.
Every pen has the promised ultra fine points, even ink flow, clean lines, no drips. I like the feel of holding all of them. The Uni Style Fit Single has a somewhat thinner barrel--but no problem for me. I'm very happy with all these pens which fill my special needs!
The Tokyo Pen Shop Web site is beautifully designed--easy to read and follow. I received the pens, nicely packaged, in three biz days. My experience as a first-time buyer has been top-notch. Seems to be a company of body, mind, heart, and soul! Mary M.
One Word: Awesome!!
Sunday 06 April, 2014
Fast turn around, and the products are awesome. Really happy with all the really fine point writing utensils that I can't find in office stores out here.
Sunday 16 February, 2014
Finally - a stockist for my beloved Uniball RT1's! And all lovingly packaged and sent too. Thank you so much - you've made this (and two more) doctor's handwriting amazingly legible.
So glad I found this site!
Monday 10 February, 2014
I received my erasers, all packaged carefully as requested. They are all so precious to me and I really appreciate Kimberly's willingness to help! Thank you!
Wednesday 05 February, 2014
TPS is definitely my favorite place to get quality writing utensils, notebooks, and other kawaii Japanese stationery items. The selection is wonderful and the service is very reliable. I know I won't be buying from other places any time soon.
Can't Write With Anything Else!
Friday 31 January, 2014
The Kuru Toga pencil and your highlighters and flash cards got me through school and I now work as a chemist in pharmaceuticals and I couldn't live without your pens! There is nothing better out there for making detailed notes, especially in small spaces, and nothing more comfortable for writing page after page of detailed testing procedures. I will be a customer for life and if I have anything to do with it my co-workers will be as well! Thank you!
Best Retail Therapy EVER!!!
Monday 30 September, 2013
Forget about shoes - whenever I need a little pick-me-up, I go to Tokyo Pen shop and indulge! Of course, I have a bad tendency to give people my pens to use since I tell them they haven't tried anything yet until they use your products! Gives a whole new meaning to "pen-pals!". LOVE all your pens - especially the Slicci brand....I feel anything therapy need coming up! :) Keep up the great products!
Monday 16 September, 2013
I have been looking for small nib pens/pencils for years after my favorites had been discontinued; this shop provided everything and more. Everything arrived much faster than expected. As I opened the package, I could tell everything was hand-packed with care -- Custom tape on the envelope, a hand-written message, a cute styrofoam clover, and a strawberry Hi-Chew! I will never again buy from an office supply store for anything I can obtain here; I suggest you do the same.
Wednesday 07 August, 2013
Thank you. Awesome website with real people that you can exchange with for service.
Great Customer Service
Thursday 25 July, 2013
Thank you for the great customer service and speedy shipping. After recently spending 3 weeks in Japan, I really enjoyed using Japanese writing pens and pencils. It's great to have a US source for these items!
Sunday 14 July, 2013
I was looking all over for specific pencils for the art that I do. Comic book art. And I'm so happy I found the Tokyo Pen shop. The pencils I ordered came very fast. ordering online was fast and efficient. And I abosolutely love them :) I'll definitely be making another order from you guys again soon :)
Personal Customer Service!
Tuesday 02 July, 2013
Just received my first orders of some of their pens and pencils. The shipping was very fast and the packaging was super cute with its Japanese tape. Inside I found everything I ordered, and on the shipping note they hand wrote, "Enjoy, Catherine! :-) " then signed their name. I also found a little candy goodie inside my bag. Super happy with the quality of the pens and pencils, and just with those small personal touches I can confidently say that I will be a continuous customer of this shop and refer other people as well. Great place to find the products I want! Thank you so much Tokyo Pen Shop!
First order, not the last
Tuesday 18 June, 2013
Bought 5 different kinds of pens to find my favorite (thanks for the suggestions, Kimberly!), and now I want more of all of them. Fast shipping, huge selection and great customer service - I might never go back to disposable ballpoints!
The Amazing Pen Shop
Monday 13 May, 2013
I have to say that Tokyo Pen Shop is amazing. They have great service and fast shipping. They also have a great selection of items for you to look at. Everything that I purchased was exactly like the pictures they posted on their site and everything was in excellent condition. The processing and shipping was amazing. The very next morning that I had ordered it had shipped.
This site is amazing. I would recommend for anyone looking for some great brand name pens. They also have free shipping for over 25$ which is amazingly cool. I will definitely be coming back here to shop for all my pen needs.
I have never been to a website with such a selection. These guys deserve every ounce of business that you can give them.
Sunday 14 April, 2013
I would've been superhappy enough just to get my order of pens at the great price, and superquick as well. But you just HAPPENED to include my all-time favorite candy in as a little treat...that made my moment. :) Thanks, Kimberly and Frank! Would do...must do business again.
I'm Never Disappointed
Tuesday 02 April, 2013
In the two years I have been ordering from Tokyo Pen Shop, I have never once been disappointed. The quality of the pens, stationery, and other items have been top notch. The service is incredibly speedy, and the personal notes are a lovely touch that inspire loyalty. The occasional goodies tucked in with my orders bring a smile. TPS has a customer for life here!
WOW! So impressed
Tuesday 12 March, 2013
I can't even begin to tell you how thrilled I am with my order. The product selection was amazing while I was shopping along with all the detailed product descriptions/pictures that helped me make my decisions. I ordered Saturday night and received my order Tuesday! Thrilled! I've spent the better part of an hour now scribbling/doodling/testing and I'm in LOVE with everything I ordered. The candies and packaging were a treat as well. THANK YOU!
From a Pen Fanatic...
Tuesday 05 March, 2013
I absolutely adore this shop! Everything that I purchased arrived in excellent condition, and also arrived pretty quickly considering I live in Canada. Kimberly answered all the questions I had about products and shipping, and has made my experience buying from this store really great! From the super-quick processing to the excellent customer service, I definitely will be shopping here again! c:
Wednesday 20 February, 2013
This was the first time I have bought from this website, and it won't end there. Only 45 minutes--45 minutes--until they processed my order after I ordered it. I received my package 2 days after it shipped. It came undamaged, with a message,"Enjoy." with a candy. That little step means a lot for an AVID online buyer, like me. I will definitely buy from this website again. (:
Awesome customer service
Sunday 17 February, 2013
I ordered a bottle of Iroshizuku yama-budo ink that arrived with the cap cracked and some ink leakage. I let Kimberly know and they sent me another bottle that arrived perfectly, all very promptly. Thanks!
Saturday 19 January, 2013
Just wonderful! I discovered super fine pens 2 years ago while getting into the nitty-gritty of my Neuro major's upper level classes. I have since been stuck on Pilot G-Tec items but was a little bummed I wasn't finding great colors. Then finally! Hi-Tec-C! Tons of wonderful colors, multiple fine point sizes, etc.! Also, I placed my first order on a Wednesday, got all of my tracking information asap, and received my order on that Friday! When I opened the package there was a handwritten note thanking me for my order and hoping I enjoyed it! (Thanks Kimberley!). The items were wrapped and taped with a color fun print tape! I also reviewed a little candy with my pen items! I know that may not be the biggest deal, but I am an avid online shopper and when someone goes the extra mile, even if it may seem small, it really means a lot! Can't wait to shop for more items soon! Thank you for a great product! They write wonderfully and true to point and color!
What A Wonerful Experience
Friday 18 January, 2013
I can not begin to say what a great experience I have had in deciding to purchase pens from the Tokyo Pen Shop. I received my pens (Sarasa Clips in every color!) just two days after purchase. I have never received anything I have ordered online so fast before. I even received a personal message with my order. The Sarasa line is amazing. My .5 point pens are the highlight of my stationary world right now. I definitely intend to purchase more products from them in the future! Thank you very much Tokyo Pen Shop :)
Monday 14 January, 2013
I was pleasantly surprised with how fast my order shipped (on the same day I placed the order) and how quickly it arrived. The hand-written note and complimentary candy were both very much appreciated! Selection and prices are both great - I consulted a friend of mine who lives in Korea and regularly buys Japanese-made mechanical pencils before making my purchase, and she noted that this was 'a good site full of good pencils'. I'll definitely be ordering again!
Thursday 13 December, 2012
The speed at which my order arrived was astonishing. I was so pleased to find a place to order the original version of the frixion pens... the American version is not pretty and doesn't work as well. Thanks!
Pens Make Me Happy.
Monday 26 November, 2012
I ordered some stuff a long time ago and I loved everything! They sent me this other pen by mistake, but I didn't mind at all. Even then, I got the pen I ordered a couple weeks later. :3 I'll buy from here even when I don't need anything.
Sunday 11 November, 2012
I came across Tokyo Pen Shop just over 3 years ago. The only thing that surpasses their outstanding selection of pens is their outstanding service. That is why after 3 years Tokyo Pen Shop is “My Go To” in pens, pencils, and writing accessories. For the kanji-lover or everyday-doodler, Tokyo Pen Shop is the place to go.
Apple is my favourite flavour!
Friday 26 October, 2012
Even after I messed up my own address for the shipping, and even after emailing them at 10 pm on a Friday night, they still sent my pens really quickly in a cute little envelope and added an apple candy chew to the package! Yum yum! The flat rate to Canada is nice too since I can buy as much as I want without the shipping increasing. It's also pretty great that they sell the legit Japanese hi tec c pens. The only thing that is missing is Kokuyo Campus notebooks. :) I will definitely be back.
Monday 08 October, 2012
Just got my 2nd order... Love everything about the Tokyo Pen Shop - awesome selection, very fast shipping, the personal touch ... Till my next order... Thanks, Kimberly :)
Thursday 27 September, 2012
Absolutely best palce to buy high quality pens and notebooks.I`m living almost at Northpole and postage was in speed of lightning and everything was as ordered. Perfect!
LOVE the products
Saturday 18 August, 2012
I received my first order today from your business. I LOVE the products, your email updates about my order, your very prompt service, and also the little personal note to me from Kimberly. I will be showing off my new pens and flash cards to my fellow Head Start teachers and supervisors on my first day back to work after our summer break. I know I’ll be placing more orders. I am a “pen freak” as is...Tokyo Pen Shop is for me!
Friday 17 August, 2012
As promised, I was back again! I ordered nearly the same items as last time (these are my all time favorites, so I'm trying to stockpile!) and once again, my order was processed swiftly, accurately, and of course, the personalized message still made me smile. School will be starting soon, and I'm glad that I will have my arsenal of favorites to add some fun into it all!
I <3 Tokyo Pen Shop
Wednesday 25 July, 2012
I use my Japanese writing tools everyday for art. Tokyo pen shop has been my go to for concepting and sketching pens. Recently, they ran out of stock for the Hi Tec C Cavalier.., so out of desperation went to the local Japanese stationary store.. picked up the pen I wanted and used it for less than a week.. while working with the pen I felt a popping sound in the handle and some pressure on my hand.. I thought it was loose.. so tried to tightened the barrel and tip. Sure enough later it happened again.. went home opened the pen up and found the inner barrel thread was bent.. not once have I dropped the pen nor abused it.. I take my tools seriously and wanted to return the pen to the shop.. read online that they won't take returns or exchanges within 2 weeks without a receipt... really? In the end with Tokyo pen shop I've only received quality products and have been reassured if I had any issues with their merchandise they would handle any concerns. I get my items within two business days and wrapped with Japanese stationary.. :} a great shopping experience to be had. THANK YOU SOOO MUCH FRANK and KIM!
Saturday 21 July, 2012
I just received my order, which took only 3 days to get here from the day I placed my order. I am so, so excited. I lived in Japan for a few years, and I have such difficulty finding the pens/pencils/highlighters/erasers that I used when I lived there. I am so excited that I found Tokyo Pen Shop and I can guarantee that I will be back. Thank you Kimberly, your personalization of the sales order gives it the extra special touch!!!
Wednesday 27 June, 2012
I couldn't be happier with the swift delivery of my order. The pens are fantastic for taking notes for my research, and I definitely plan to order more!
Thursday 14 June, 2012
Nice product, very fast shipping, a free pen. Thank you so much, Kimberly!
Saturday 09 June, 2012
I am highly thankful I found this online shop. Your service is great and I very impressed on how fast my order arrived. Thank you for your great service :)
Love Tokyo Pen Shop with a gusto!
Friday 18 May, 2012
Once I was turned on to the Gel Ink Pens, most specifically the Uniball Signo DX, I was in heaven. And then? When Kimberly ran out of black (the horrors!) I found Bordeaux Black and have an official new favorite color (just ordered a dozen of them...again).
ANYWAY...this store is addictive, but not just because Kimberly is so awesome, but also because their products are unique and can't be found anywhere else (or if you find them, not for the price).
A pleasant transaction.
Saturday 05 May, 2012
The process from transaction to delivery was very quick. Quality pens arrived in my mailbox within a few days. It was truly a pleasant experience shopping with TPS. Will shop again!
Best website ever!
Tuesday 10 April, 2012
Once again I am super satisfied with my items. I received them so fast and was able to use them right away. Thank you so much for my gift. I love it. When people ask me where I get my pens and pencils you know What I say Tokyo Pen Shop ofcourse!
Wednesday 04 April, 2012
I just recieved my pens! They are Amazing. I recieved them so fast I could not believe it. I can't wait to order more!!!!!!
Best pen shopping experience there is
Sunday 01 April, 2012
My order arrived in a surprisingly short time and I was so excited to receive my pens. The personal touch i.e. the handwritten note from Kim is awesome! Who wants to go to any of the office supply stores anymore? Tokyo Pen Shop is it for all my pen needs..and then some. Thanks!
Saturday 31 March, 2012
I am in love with these pens! I can't wait to get them in the mail!!
Saturday 31 March, 2012
This is my third order placed with your company in about two months...and I'm hooked! Speediest delivery times I've experienced, great selections, and I love the info you provide in the description of each product. I was a dedicated Hi-tech C fan (and turned my husband into one too) but I've also decided to try a new brand on your recommendations. I know I won't be disappointed. I'd tell anyone who appreciates great writing instruments and notebooks (etc.) to check out your site. I've even picked up a few things for my daughters easter basket...she loves your stuff almost as much as I do! Thank you both and keep up the great job. I'll keep buying, that's for sure!
Wednesday 28 March, 2012
Today on Tuesday(3/25/12), I received my first order from Tokyo Pen Shop. I placed the order on Sunday (3/25/12).
The service here is very helpful and the whole process from ordering, shipping, and receiving was very smooth and quick.
There were no mistakes in my order and they were all packaged nicely.
I love the small notes that Kimberly writes. They are very thoughtful. It was a wonderful personal experience.
I just wish that there will be more notebook selections coming soon(like maruman or kokuyo) and that the site has a mobile compatible version.
Superior Product and Great Service!!
Tuesday 14 February, 2012
I just ordered from Tokyo Pen shop for the first time last week. I placed my order on Thursday and got my order on Monday of the following week. I got a bunch of Hi-Tec-Cs in .05 and they write so well. I have ordered from other sites in the past but see no reason to ever go back to those sites again. I have found a superb company that has a superior product and great service both before and after the sale. I am compiling my next order as soon as I finish this testimonial.
Also, I read your article on ‘Not All Hi Tec C Pens are Created Equal’. I had no idea!!
The pens I got from your store write 100 times smoother than the same pens I have purchased elsewhere.
Thanks again!!!! You have a customer for life!!!!!
great selection and service
Sunday 12 February, 2012
I just got my pens today and I'm so happy I found this website. I am very picky with pens and Tokyo pen shop has everything a pen geek like me needs. I will definitely be back. Thanks for the quick shipping!!
Fantastic Pen Shop!
Thursday 19 January, 2012
I am fairly new to Tokyo Pen Shop, but after the 3 orders I have made---I will be a customer for life!! Today (1/19/12)I received an order I placed on Tuesday (1/17/12)!! I was very surprised & excited when the mailman came today and had my package!! I am a pen addict & I always like trying ones I don't have but my FAVORITE is the HI TECH C in Ultra Marine .4mm! I have this pen in every color & size and will continue to stock pile them!!
Thank you Kimberly & Frank! Your items are great, your service is great & your shipping is super fast! I am SO glad I found your store!