Can't believe the service and shipping
Tuesday 06 December, 2016
I love Japanese pens, notebooks, etc., and was excited to find the Tokyo Pen Shop on the web. There are other Japanese pen shops on the web, and I've been happy with them. However, the TPS had things I can't find elsewhere, like lke the Pilot Juice Up and Cavalier refills. I placed a "test order" to check it out. First of all, I could not believe how quickly it came, even with free shipping. Ordered Saturday and got it Tuesday. Talk about instant gratification! Second, everything came well packaged and intact, and just as nice as described on the website. I'll be back! Jim
Saturday 29 October, 2016
Tokyo Pen Shop has amazing customer service. Orders arrive so fast and always packaged securely. Always my go-to for family and friends gifts.
Thursday 13 October, 2016
This is a wonderful, wonderful and refreshing shop. I truly enjoy all of their products. It is so nice to get exceptional customer service! Thank you for sharing a small glimpse into Japanese writing instruments. I just love my pens! Thanks Tokyo Pen Shop!
Exceptional Customer Service
Wednesday 05 October, 2016
So long story short, a certain ink refill was out of stock in the color I wanted. I contacted Tokyo Pen Shop on facebook and got a very fast response with the information I needed, and they were very helpful when I was having technical difficulties with the website.
With their help I was able to place an order, which arrived in only 3 days despite me being on the other side of the country!
I was so excited to open my package full of goodies! Overall I am so happy to have found Tokyo Pen Shop because it is run by wonderful, helpful people!
Tokyo Pen Shop is AWESOME!
Monday 19 September, 2016
Amazing pens, amazing service, and amazing delivery! I am so in love with Tokyo Pen Shop right now - I have to stop myself from shopping everyday. Kimberly's personal touch is just icing on the cake. Thank you - I will be ordering more items from you.
Thursday 15 September, 2016
I found Tokyo Pen Shop only six months ago but am forever hooked. Their service is consistently exceptional. They not only had the refills I had originally been seeking but an abundance of items I never thought I'd see again outside of Japan. The presentation, information, and communication about items both on the storefront and social media leave no doubt to the quality and expectation of what I order. Kimberly (and everyone at TPS) are so kind and passionate about their business that it is a pleasure to keep coming back.
The Addiction Continues
Wednesday 14 September, 2016
Well, I just placed my 26th order here at Tokyo Pen Shop, and every single time I press submit, I am still so excited. I have never met a more dedicated team, and everyone here is always so friendly and helpful. As others have said, the personalized notes and goodies are just part of what makes Tokyo Pen Shop so great. I wanted to return to do another testimonial to say that this company has changed my life since my first fateful order in 2012. I am grateful for the quality of their service and the fairness of their prices (not to mention free shipping!!) and I get so excited every time they expand their selection. They have my loyal following forever!
Sunday 11 September, 2016
This was my first purchase however I am really glad that I decided to do it. I am so proud to have my Japanese pen starter set that I carry it around everywhere I go. After a bad day, I burst into tears after seeing the package. I highly reccomend ordering from here. The pens make writing a lot more enjoyable and make me look forward to my next purchase from here. Oh and the pencil pouch is of a higher quality than I expected which is very nice.
Shipment and customer service
Friday 09 September, 2016
This is the second time I have ordered from you and each time it had been an absolute Joy! Any emails I have are answered lightning fast and the shipments arrive just as fast even though I'm in another country! I just wanted to say thank you for all you guys do! I will definitely be passing your name on!!! And expect more orders from me!!!!
Thank you again so much for all you do
Like A Pen Addict's Candy Shop!
Thursday 04 August, 2016
Love this shop! They offer a wide selection, including some hard to find items. It is like a Japanese pen candy shop. Everything is so kawaii and high quality that they are worth the price to me to make my office space happy. The shipping is very fast and the items are packaged well. I will always shop here for my office supply needs. Thank you for the goodies!
My favorite store!
Monday 25 July, 2016
As a long time stationary fan, I've had difficulty finding pens that don't skip and are fine enough/don't smear when I write...Tokyopenshop has been a great resource, as they have SO many options, but they provide information on each pen that helped me make decisions when trying pens for the first time. Plus, the shipping is fast and I always receive the right items... LOVE TOKYOPENSHOP!!:)
All around awesome experience!
Wednesday 29 June, 2016
I was introduced to Tokyo Pen Shop when YouTube suggested I watch one of Kimberly's videos. I found Kimberly's videos to be very informative on what Japanese pens are like and became interested in purchasing my own. The prices on TPS are very reasonable (and less than Jet Pens, I'm pretty sure) and I received my package in Ontario, Canada in 5 business days. Kimberly even included a Hi-Chew candy and a sticker which I really enjoyed. Thank you, Kimberly and Frank!
Traveler's Notebook for a stationary guy!
Friday 24 June, 2016
I ordered my Midori Traveler's notebook after watching a video of it on Tokyo Pen Shop. I got it two days later and could not be happier!!! I have actually started journaling daily (throughout the day) which is a habit I have been trying to pick up for the last year. I don't travel at all, but this is an amazing notebook. I even had a personalized thank you on the invoice. I love this place and the amazing customer service with the personal touches. I can't wait to order more stuff!! :)
WORTH IT NO REGRETS!
Thursday 28 April, 2016
Oh my gosh, this shop is the best literally. I live in Hawaii so I thought my pens and notebook would be here in like 2 weeks but no, exceeding my expectations, it came in only 3 days! Not only amazingly fast shipping for free, BUT AMAZINGLY great pens and products received. I cannot express my happiness and satisfaction through this but thank you, Tokyo Pen Shop and Kimberly thank you so much for that note saying, "Enjoy your pens and notebook." It just made me feel more connected to the person who's selling me things. Thank you so much once again, and I will be buying more very soon!
Sunday 24 April, 2016
I've ordered from this site three times already, and each time, my package arrives 2 days earlier! I love the way the items are packaged in perfect condition with the added cuteness of washi tape, personal note and my fave: Hi-Chew candy.
Friday 18 March, 2016
Thank you so much for my Midori items I received!! The shipping was free and I received my items in like 2 days. Blown away by your amazing company!! Will be shopping again!
Wednesday 09 March, 2016
I found this site while searching for the Artline Blox. I fell in love with the drawing pens and bought the coloring markers from the U.K. I found they started manufacturing ballpoint pen version as well as mechanical pencils. After a quick Google search, I found Tokyopenshop. They were the only site to carry the pens and still are. I was so happy they have them. I keep buying them and I'm on the look out for new versions of the pen. Wishing they make a fountain pen version. What sets Tokyo pen shop apart is their shipping methods; I get my orders in two days after I place the order. Plus free shipping at $25.00 is great, it's not done often by other sites.
Great pens & service!
Saturday 05 March, 2016
Always happy with every order, great selection of pens, super fast shipping. Love the $25 or more free shipping! Kimberly & Frank, thank you!
No better service anywhere!
Tuesday 09 February, 2016
I sent a question about a product on Friday night; received an answer that night; placed my order on Saturday morning and had it by Monday in Florida. These are the nicest people and the best service around!
Friday 05 February, 2016
All I can say is wow! The customer service, the quality, the price and turnaround time is amazing. Every time I order I know that I'm getting quality! Thank you!
A Pleasure to Be a Customer
Thursday 24 December, 2015
I wrote a testimonial about the products in this shop, but the service exceeds all my expectations. I highly value good service, and Kimberly and Frank are exceptional in this regard. I had made some inquiries into getting product restock..(the ultra cute Midori Flashcards)..not only were the responses fast, but Kimberly emailed me to let me know that the cards were in. I was ordering these flashcards last minute as stocking stuffers but was getting close to Christmas so I needed to get them before the 24th. I had just made that order and within 10 minutes, I was notified that the order had shipped! WOW...I was so impressed...and I got my order in time! They go above and beyond, and you feel that personal touch every time you interact with them or open a package from them. Thank you both for your exceptional service and shop!!!
Tuesday 22 December, 2015
Not only were the pens amazing, my order was packaged beautifully and they came within 4 days! To say that I live in the UK, thats pretty fast and I could track every single place the pens were. I love the pens I ordered and I can reccoment the Mildliners and the Sparky 2 highlighters! Thankyou for my pens!
Monday 30 November, 2015
It's hard for me to write this Testimonial because I'm so excited that I have found this site and am so impressed with the service and products you offer. I have been using Asian Office Products for YEARS!!! As a matter of fact, I couldn't wait for relatives to come from over seas because 40 years ago stickers, pens, and stationary was not readily available. But now, this site gives you access to products that makes you want to write and spend hours jazzing up your calendars.
The products are displayed with a lot of detail and the selection shows that it was done by someone who has a passion for quality as well as Kawaii. Love the Korean Sticker collection and at reasonable prices. What's most impressive was the quick service even on Thansgiving weekend - with a smiley on my packing slip - nice touch. Will definitely be promoting your site...thanks so much for your work.
Love This Shop!!
Thursday 03 September, 2015
I am very pleased with the selection and with the service. I wanted to try a couple of the Pilot Juice pens in different sizes, and here I could order exactly what I wanted. On other sites I would have had to order complete sets in different sizes. I am very happy to have the freedom to choose exactly what I want here. Kimberly's personal notes are very much appreciated in this age of impersonal commercialization, and she does a great job of wrapping. Her wrapping rises to the level of presentation. A really lovely job! And lovely products!
Monday 24 August, 2015
This is my second time ordering from the shop and I'm nothing short of amazed! The products are fantastic and the customer service is incredible! Thank you for supplying us stationary freaks out there with our addiction! Kimberly make sure each order is packed so organized and is also customized with love! I will always use Tokyo Pen Shop and my go to for pens and more! Thank you for what you do!
Great pens, fast shipping, and great sellers!
Sunday 16 August, 2015
You get free shipping if you spend $25 dollars. The shipping is fast and is well packaged also.
When I got my items in the mail, it was awesome to see all my stuff neatly packed inside an envelope with an extra present of Japanese candy. (hi chew)
Great sellers and site, definitely buy here if you are in need of Japanese stationary.
Thursday 13 August, 2015
Seriously, I have an addiction and not just to pens but to this site as well. I kinda wish Frank and Kimberly were a little tiny bit mean and had really terrible customer service skills so that I didn't spend so much money. I adore them both! Any contact that I make with them is always awesome. This time around I bought Coleto refills, and a Nicola Cherry barrel as well as the pencil unit. I was also super excited to find out that they had the Kirarich glitter highlighter. I have been looking for the 5pk and everywhere I looked they were so much money. But after I got the package in the mail, opened the mechanical pencil I was like "I wish there was an eraser for this it would make it so much better. I totally didn't see it on the page with the rest of the stuff. So here I am 3days later and I just ordered the eraser unit, some of the Sauri Prefill singles, a 3 unit Coleto Barrel and 2 more pen refills.I love this site as well as Kim and Frank.
Friday 07 August, 2015
I've never been more satisfied with buying online ever! Ships on the same day you order. It's clear that customer satisfaction is important to these guys. Wouldn't buy anywhere else, these guys are great!
Wednesday 05 August, 2015
They have a nice selection, and the customer service is awesome. I've made about 4 purchases from them, and have never had anything go wrong with any order, in any way. They often ship the same day that you order, which is just too friendly and efficient for words. There is always a personal, handwritten note inside thanking you for your purchase, and also some kind of lagniappe inside. You never know what it will be, but it will always be something cute that puts a smile on your face. Cannot recommend highly enough!
awesome place to get Japanese pens
Saturday 01 August, 2015
Tokyo Pen Shop carries a good a selection of products and I love Kimberley's handwritten notes when I receive my order. There's a writing instrument to fit every need (personal fave is the Frixion line) and you can always expect exceptional quality with the products you get. I've ordered a few times from the site now and even though I live in Canada, the wait time is fairly reasonable.
Monday 13 July, 2015
I LOVE this store. I ordered the Limited Edition Nicola Barrel 4, of the Pilot Hi-Tec-C Coleto refils and the Rush on Petite on 07/08/20015 and they were dropped in the mail the next day. Then I decided to order 9 of the Pilot Juice pen singles on 07/10/2015. Both orders were placed fairly late and I just got both orders today 07/13/2015. I can't get over how fast the shipping was. I am so happy with my orders everything was exactly how it was described on the site, and the packaging is adorable. I E-mailed Kimberly because I had a question about my order and she got back to me immediately. Theread is also a little note written on every invoice so she makes it extremely personal and it makes it that much better. Who needs JetPens when you have Tokyo Pen Shop? I will definitely be ordering from her again. Thank you so much for helping me discover my new favorite pen (Coleto).
3rd time customer
Saturday 11 July, 2015
Came across Tokyo Pen Shop after shopping around on EBay for Japan pens (because I like the styles and the way they write) and I couldn't find anything so I searched on Google, found Tokyo Pen Shop and decided to give it a shot and I don't regret it. Not only do they provide fast shipping but they have a wide variety of pens in different tip sizes, thin, thick, light, heavy and more. I've bought from Tokyo Pen Shop 3 times now. Great online store for writing, drawing, ect. I can't wait to receive my order.
So if you want a wide variety of writing instruments then shop here!
Thank you Tokyo Pen Shop for having lots of pens in different styles and sizes for a picky pen/pencil lover like me ^_^
I will be ordering soon again
Excellent service and fast shipping!!
Wednesday 08 July, 2015
This was my first time ordering and things could not have been smoother. I live in Canada, so typically packages from the United States take forever to arrive - not this time! The pens arrived lightening fast! In addition, I truly appreciated the hand written thank you note, and the hi chew candy! As it turns out, grape is my favourite flavour! I certainly look forward to ordering more pens in the future.
Thank you so much
Best Customer Service, Best Site, Best Overall.
Tuesday 12 May, 2015
It's extremely amazing how prompt and quickly I received my pens. This store has introduced me to so many fantastic pens out there that you wouldn't usually see at regular U.S. stores.
The customer service was also fantastic. I had some questions about me shipment and order and I received a reply in less than a day!
Everything was so great.
I am definitely going to come back again.
This is my all time favorite shop. :)
astonishingly quick shipping!
Sunday 03 May, 2015
I'm blown away by how quickly this company operates. My order was shipped within two hrs of being placed...and I was giddy to see the pkg in my mailbox a mere two days later. Wow.
I needed some inks for my 1st coleto pen, among other things. Everything was just perfect, the note and cute sticker were a nice touch. I will definitely be back for more things.
Thank you so much for this delightful experience - it's wonderful when you purchase something, and feel as if you've been given a gift instead.
A New Loyal Customer!
Friday 01 May, 2015
I LOVE pens. I am always on the hunt for the perfect pen. I recently discovered the Acroball series and fell in LOVE with them! Purchasing them through local office supply stores is costly so I scavenged the web for decent pricing on these barrels of awesomeness and ended up stumbling upon this site. I was so excited to find the Acroball L series - I had to order 2 of each color and point. I have been absolutely blown away at the quality of products and service! My order was shipped the same day I placed it, I received email correspondence that kept me up to date on the status. My order arrived packaged in a nice little box to keep the pens free from damage. Included was a copy of my invoice with a sweet note from Kimberly as well as a little treat and a cute sticker. I have NEVER received such a personalized touch to anything I've ever ordered before! I am very impressed at how fast I received my order, I'm ecstatic about the unique selection of products and the INCREDIBLE pricing!! Kimberly, you have earned a loyal customer! THANK YOU so much!! I have spread the word to all of my friends and co-workers about your site, they are all just as excited as I am!
Why am I still surprised?
Monday 13 April, 2015
Really, at this point I should no longer be surprised by how quickly my orders come in. But seriously? Ordered on Saturday, arrived at noon on Monday. Complete with a handwritten "Enjoy" note from Kimberly and a cute Tokyo Pen Shop sticker.
I first found Tokyo Pen Shop in my search for authentic Hi-Tec C pens (there are a lot of fakes floating around the internet!) and have found other awesome pens/highlighters/notebooks/etc. as a result. I love the thorough descriptions of the products offered. Just one warning: friends will love borrowing your writing utensils, so guard them well and gift them well!
Monday 06 April, 2015
I ordered the Juice pens all different colors in 0.5. I love the colors. Took them with me when I visited my granddaughter's 5 and 7 and they got right to doing art work. We made bookmarks. I really enjoyed doing business with Kimberly. I had a question and she was right on it. Great customer service. Oh, and I love the sticker. Thank you
the only place to buy pens!
Wednesday 25 March, 2015
i used to get my japanese pens when i went to seattle to visit my sister once a year from a japanese bookstore. now i can order all of the pens i want, anytime i want! and kimberly answers all of my questions because i like to frankenpen and change out the standard inks for colored inks! i am so happy that there is a place for me to buy pens where the people truly love the pens themselves!
Friday 20 March, 2015
I am so happy to have found Tokyo Pen Shop! I was in search of a Pilot custom multi pen and came across their website. I ordered my Coleto since I love the Hi Tec C of Pilot and was surprised that my order arrived after a week! Frank was also very accommodating when i requested to change my order. I love my coleto multi and my mildliner highlighter. Kimberly was also quick to reply to any question I had and recommended their products based on my needs. I am proud to say that I am now a loyal customer who would not hesitate to recommend their website to anyone in search of great Japanese pens. I definitely will be placing regular orders from Tokyo Pen Shop from now on! Thank you Frank and Kimberly!!
great service and quality
Thursday 19 March, 2015
I bought 5 different style ballpoint pens of OHTO. The quality is so good and very stylish, especially the " Slim Line", so handy!
Even the package also very cute :)
Love Tokyo Pen Shop!
Monday 02 March, 2015
I placed an order but then discovered something else I wanted to buy, but I've already paid for my previous order. I contact Frank and he was so, so helpful. I received both my orders together with just one shipping fee. I placed the order on a Friday and received Monday morning. Everything was beautiful packed with cute little personal notes. I love Tokyo Pen Shop so much!
LOVE LOVE LOOOOOVE
Thursday 15 January, 2015
I just recently returned from Japan and it was a bitter sweet trip back to the States. Two items that I loved the most about Japan was the food and the crazy amount of pens and school supplies I found. Crazy thing was, they weren't very expensive and yet, there was no way I could have bought everything all at once. However, 2 months later, I find this web site and I am nearly in tears with happiness!! THANK YOU SO SO SO MUCH!!!!!!!!!!!!
Monday 24 November, 2014
So, my friend came back from a trip to japan and she gave me these really cool minimalist pens that were .38 sized. I write in a exceptionally small size in all caps, so I thought this was amazing. Anyways, they ran out of ink and I started digging around the internet trying to find them. I stumbled upon this neat little store and was amazed at the sheer variety they have to offer. I not only bought the style-fit pens I was looking for in a thinner size (.28 now :P), but bought a nice a-gel kurotoga pencil as well. All at a good price too. When I received the pens and pencils they were nicely wrapped with some cute deco tape. All the items work as expected and I'm so happy to have found a site like this. Will definitely buy again!
Hooked from the outset!
Saturday 01 November, 2014
I made my first order last week, having stumbled across the TPS website by chance. The fixed shipping costs sold me straight away, because my preference for buying in bulk often left me panicking about shipping costs more than doubling the order price, and so TPS was a total stationery-saver! And in case I needed any more incentive to come back for more (which I didn't), the delivery arrived - from the US to the UK - well within a week, which was brilliant, and I could track its progress as well, which was the cherry on top of the pyramid of existing cherries on top... not to mention the perfect bright green personal touch that was Kimberly's handwritten note! Suffice to say, I'll be coming back here for all my stationery needs, and recommending TPS to anyone who'll listen, so thank you again!
Cold Weather PowerTank
Thursday 30 October, 2014
I am so happy with my Uni PowerTank! I spend a lot of time writing in the in the (very) cold and have trouble with pens freezing up after a few minutes. In the past I have either needed to wait until I was in a warmer environment to make notes or remove a glove to warm the pen with my hand. No more! The PowerTank writes smoothly even after long periods of time below freezing. I now enjoy clear notes AND warm fingers. I would highly recommend this to anyone who works or plays in the cold. Thanks Tokyo Pen Shop!
2 years later...
Wednesday 01 October, 2014
I wanted to update a testimonial I had written about two years ago. That was the first time I shopped at Tokyo Pen Shop after discovering that they sold pens that I used while living in Japan.
Fast forward 2 years and 8 orders later, I can honestly say that I will never shop anywhere else for my Japanese pens. Every order has been packed with extreme care (not to mention all the personalized thank yous!) and the orders have always arrived so quickly. They also fixed a technical glitch I once had that resulted in me having multiple accounts.
When you do contact them, they are quick to respond and so friendly. I always enjoy opening my packages, even though I know what's inside. I have never thought twice about buying my pens here and every experience always makes me want to come back for more!
Fast Delivery and Great Products!
Monday 29 September, 2014
So happy with my purchases and grateful for the speedy delivery! Thank you Tokyo Pen Shop! Will definitely be ordering from here again.
Explore a whole new world!
Monday 25 August, 2014
I'm so glad that I (somehow) found Tokyo Pen Shop. I thought I was the only person out there who really loves Japanese stationery and gets excited for pens! It's nice to connect with others and Tokyo Pen Shop's owners, who add such a personal touch that is not found anywhere else. I look forward to ordering from them as much as possible as I trek towards the end of my PhD, which will be a while ;-)
Wednesday 06 August, 2014
I have done a lot of online shopping recently, as my workload gets busier and time to go out and shop has been reduced to a minimum. This is the best service I've ever gotten. My purchases arrived 2 days after the order, everything in order, and I even got a personal note! I thank the heavens for this store, which has all the supplies I'd ever need to get through the limited amount of school years I have left. Kimberly, expect many more orders from me! Thank you.