Testimonials

Fast Delivery and Great Products!

So happy with my purchases and grateful for the speedy delivery! Thank you Tokyo Pen Shop! Will definitely be ordering from here again.
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Shipping & Returns



Shipping

Tokyo Pen Shop orders usually ship within 72 hours of being processed online. Tracking may not update until 24 hours after being marked as shipped. USPS is experiencing severe overseas shipping delays. Please be advised that order delivery may take much longer than normal.

Please allow 30 days for domestic orders to reach you after shipping.
Please allow 2 - 12 weeks for international orders to reach you after shipping.



Postal Rates

United States (Including U.S. Territories) - Free shipping for orders over $35 ($5 flat rate for orders under $35)

Canada - $12.50 Flat Rate (US Dollars)

We offer postal shipping to the following countries for a flat rate of $20 USD:
Austria
Belgium
Finland
France
Greece
Great Britain / UK
Hungary
Iceland
Ireland
Luxembourg
Netherlands
Norway
Poland
Singapore
Sweden
Switzerland
Vatican City

If your country is not listed here, we do not offer USPS postal shipping to your country. Please select UPS courier shipping options, or try a forwarding service.



Troubleshooting

Undelivered Items:
If your tracking information shows that your package was delivered, but you can't find it, please check out our FAQ Page for next steps.

Damaged Items:
Please contact us within 7 days of your order delivery if you have received a damaged item. Send an email to returns@tokyopenshop.com and include your order number and pictures of your issue if possible.

Returns and Exchanges:
Due to the consumable nature of our merchandise, we do not accept returns on used items. Please contact us within 7 days of receiving your order if you wish to return your unused item and we will provide you with an RMA number. Returns are not accepted without an RMA number. Please note: If your return drops you below the free shipping threshold on your original order, the original shipping cost will be deducted from your return.

Exchanges are possible in the form of store credit. Please contact us within 7 days of receiving your item if you wish to arrange to return your item for store credit.



Customs

Customs fees or duties may be applied by your country when you receive products from us. Estimation of these costs is difficult, but you may use online tools such as an online duty calculator to investigate possible costs for yourself.

Tracking information will be sent once an order has shipped. It is the customer's responsibility to pay any customs duties and collect their package from customs. The addressee MAY receive information from the postal service in their country on how and where he/she can pick up the package. The addressee also MAY NOT receive any information from their Postal service, so we recommend keeping a close eye on your order's tracking information. Tokyo Pen Shop cannot be responsible for packages not collected from customs, and will not be able to offer shipping refunds on orders returned to us for this reason.