Extra Care and Personal Service

It was great to get items so quickly before the holiday. I really appreciate the extra care and personal service in addition to great products. Will...


Thank You!

Monday 12 September, 2011

Very few online stores deliver quality products as well as quality service. I placed my order on a Friday evening, since i know most online businesses dont ship on weekends, i expected my order to be sent out on Monday and expected to receive it on wednesday or thursday. Instead what i got was a very pleasant surprise... an email update saying my order was shipped and personal comment saying it was sent out on saturday before the post office closed! Thank you Mr. Frank! This was very much appreciated. Because of this 5 star service i was able to get my order on monday (3 days earlier than i expected.) When i opened the package there was a personal note on the invoice from Ms. Kimberly.
Who wouldnt like that? i really appreciate these small gestures, it goes a long way.

Long story short, Tokyo Pen Shop = Amazing products + even better service.

I will be a returning customer as long as this store sticks around!
Testimonial By: Zubair Z.