I ordered a bottle of Iroshizuku yama-budo ink that arrived with the cap cracked and some ink leakage. I let Kimberly know and they sent me another...
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Great Customer Service
Wednesday 23 September, 2009
"I just wanted to tell you how much I enjoy your products and your great customer service. I do a lot of web shopping with a wide array of vendors. You have the fastest delivery I have ever experienced. Items I order from neighboring states may take up to 10 days to arrive! Your items arrive almost overnite. What a pleasure to do business with you. Your products certainly help 'spice' up the duller tasks of a job."