FAQ



I don't see my country on your Shipping and Returns page, how can I order from you?

If we donít currently offer shipping to your country, you can use a package forwarding service to receive your package. A package forwarding service will provide you with a United States address to accept packages, and will send your package to you in your country.


I paid with a PayPal eCheck and my order hasn't shipped yet, why not?

Our store software has no control over whether payment is fulfilled with an Instant Transfer or an eCheck. If your PayPal account has sufficient cleared funds to cover the transfer, or if you have attached a credit card or Visa/Master Card branded debit card to your PayPal account, your payment will be delivered instantly. Here is some more information on eChecks.

We are not allowed by PayPal to ship products before an eCheck is cleared.


Can I buy Midori Traveler's Notebook products from you and resell them?

When we started carrying the Midori Traveler's Notebook line, we agreed not to sell to resellers. If we detect that an order is intended for resale we will cancel it. Thanks for your cooperation with this!


I have a very special pen that has run out of ink, will one of your refills fit?

Unfortunately it is very difficult to determine if a refill will work in a particular pen just based on measurements. For example, some refills have subtle nodes on them or other features that enable them to pair precisely with a pen. As a result, we are unable to pair up refills at a distance. Your best bet is to try refills in person. We wish you the best of luck in finding a good match for your pen.


I live in Germany, but my package wasn't delivered

The package will not be delivered to the addressee if the contents are above a certain value.
The addressee will receive a note from the Postal Service on how and where he can pick up the package. When he collects the package, the addressee must pay the customs duties (ad valorem - amount depends on the items) plus an Import Turnover Tax (19% of the value of the items) and, for some goods, certain excise duties. Tokyo Pen Shop cannot be responsible for pagages not collected from customs.


Can I put refills from one custom multi system into the barrel from another custom multi system?

Officially the answer is "no." The cutsom multi systems are designed to be compatible within their system, not amongst each other.
If you choose to experiment on your own with swapping between custom multi systems, you may find our custom multi matrix useful:
http://www.tokyopenshop.com/custommultimatrix.html
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