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Shipping & Returns



Shipping

Tokyo Pen Shop orders usually ship within 72 hours of being processed online. Tracking may not update until 24 hours after being marked as shipped. All orders ship via the United States Postal Service. Due to severe overseas shipping delays, we are currently only shipping to addresses in the United States, Canada, Australia, Great Britain, Switzerland, Iceland, Vatican City, and parts of the European Union. We are in the process of shipping tests to other countries and hope to resume shipping to additional countries very soon.



United States (Including U.S. Territories) - Free shipping for orders over $35 ($5 flat rate for orders under $35)

Canada - $12.50 Flat Rate

Australia - $20 Flat Rate
Austria - $20 Flat Rate
Belgium - $20 Flat Rate
Brazil - $20 Flat Rate (Per Brazil Law 2020: Brazilian customers must provide their CPF or CNPJ)
Denmark - $20 Flat Rate
Finland - $20 Flat Rate
France - $20 Flat Rate
Greece - $20 Flat Rate
Great Britain / UK - $20 Flat Rate
Hong Kong - $20 Flat Rate
Iceland - $20 Flat Rate
Ireland - $20 Flat Rate
Israel - $20 Flat Rate
Japan - $20 Flat Rate
Luxembourg - $20 Flat Rate
Netherlands - $20 Flat Rate
New Zealand - $20 Flat Rate
Norway - $20 Flat Rate
Poland - $20 Flat Rate
Spain - $20 Flat Rate
Singapore - $20 Flat Rate
Sweden - $20 Flat Rate
Switzerland - $20 Flat Rate
Taiwan - $20 Flat Rate
Vatican City - $20 Flat Rate

If your country is not listed here, we do not ship to your country, but you should try a forwarding service.

If your tracking information shows that your package was delivered, but you can't find it, please check out our FAQ Page for next steps.

Please allow 3 - 7 days for domestic orders to reach you after shipping.
Please allow 2 - 6 weeks for international orders to reach you after shipping.

Residents of: Mexico, Italy, Germany, and Chile We have discontinued service to your country because package delivery was not reliable. We are sorry for the inconvenience.

Customs fees or duties may be applied by your country when you receive products from us. Estimation of these costs is difficult, but you may use online tools such as an online duty calculator to investigate possible costs for yourself.

Tracking information will be sent once an order has shipped. It is the customer's responsibility to pay any customs duties and collect their package from customs. The addressee MAY receive information from the postal service in their country on how and where he/she can pick up the package. The addressee also MAY NOT receive any information from their Postal service, so we recommend keeping a close eye on your order's tracking information. Tokyo Pen Shop cannot be responsible for packages not collected from customs, and will not be able to offer shipping refunds on orders returned to us for this reason.

Damaged Items: Please contact us within 7 days of your order delivery if you have received a damaged item. Send an email to returns@tokyopenshop.com and include your order number and pictures of your issue if possible.

Returns and Exchanges: Due to the consumable nature of our merchandise, we do not accept returns on used items. Please contact us within 7 days of receiving your order if you wish to return your unused item and we will provide you with an RMA number. Returns are not accepted without an RMA number. Please note: If your return drops you below the free shipping threshold on your original order, the original shipping cost will be deducted from your return.

Exchanges are possible in the form of store credit. Please contact us within 7 days of receiving your item if you wish to arrange to return your item for store credit.